Privacy Policy

1. Introduction

Focal Energy (Pty) Ltd ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

We are committed to complying with the Protection of Personal Information Act 4 of 2013 ("POPIA") and other applicable data protection laws in South Africa.

2. Information We Collect

We may collect the following types of information:

Personal Information

• Name and surname
• Email address
• Phone number
• Company name and position
• Physical address (for site assessments)
• Electricity consumption data

Technical Information

• IP address and browser type
• Device information
• Pages visited and time spent on our website
• Referring website addresses

3. How We Use Your Information

We use your information for the following purposes:

• To respond to your enquiries and provide quotes
• To conduct site assessments and design solar systems
• To communicate about our products and services
• To process transactions and manage contracts
• To provide ongoing support and maintenance services
• To improve our website and customer experience
• To send marketing or informational communications, where you have consented or where permitted by law (you may opt out at any time)
• To comply with legal obligations

4. Legal Basis for Processing

Under POPIA, we process your personal information based on one or more of the following grounds:

• Consent: Where you have given us explicit consent
• Contract: Where processing is necessary to perform a contract with you
• Legal obligation: Where we need to comply with the law
• Legitimate interests: Where processing is in our legitimate business interests and does not override your rights

5. Information Sharing

We may share your information with:

• Service providers: Third parties who assist us in operating our business (installers, engineers, financing partners)
• Legal authorities: When required by law or to protect our rights
• Business partners: With your consent, for co-investment or financing arrangements

We do not sell or rent your personal information to third parties for marketing purposes.

Cross-Border Data Transfers

Where personal information is transferred outside South Africa (for example, through cloud-based services or international partners), we ensure that appropriate safeguards are in place to protect your information in accordance with POPIA.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

7. Your Rights

Under POPIA, you have the right to:

• Access your personal information we hold
• Request correction of inaccurate information
• Request deletion of your information
• Object to processing of your information
• Withdraw consent at any time
• Lodge a complaint with the Information Regulator

8. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Project-related information may be retained for the duration of equipment warranties (up to 25 years).

9. Cookies

Our website may use cookies and similar technologies to analyse usage and improve functionality. By using our website, you consent to the use of cookies unless you disable them via your browser settings. Disabling cookies may affect some website functionality.

10. Information Officer

The Information Officer of Focal Energy (Pty) Ltd is responsible for ensuring compliance with POPIA and handling all requests related to personal information.

You may also lodge a complaint with the Information Regulator of South Africa if you believe your privacy rights have been infringed.

11. Contact Us

For any questions about this Privacy Policy or to exercise your rights, please contact us:

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.